Author: Steve Man

Removing hiberfil.sys to recover space

Issue: In windows vista, 7 or 2008, hiberfil.sys takes up large disk space on your Root drive. The more memory you have, the the larger the file gets
Synopsis: Hiberfil.sys is used to store contents of RAM when the computer hibernates. It’s typically the same size as the the total RAM. It’s a hidden system fileResolution: If you don’t need to hibernate your system, you can safely remove the the file by following these steps:　Click Start -> All Programs -> Accessories
Right-click Command Prompt
Select Run as administrator
In this privileged command prompt window, enter: powercfg -h off

Instantly, hiberfil.sys is gone. The space recovery is instant as well

Command line switches for Outlook

The following links are to articles detailing the available command line switches for Outlook 2007 and 2010, along with descriptions of what the switches do.
 
These switches can help resolve a number of issues, from renamed default folders (sent items, deleted items, etc.), to clearing client and/or server side rules.
 
 
 

User receives NDR with SMTP 550 5.2.0 Storedrv error

If a user receives a NDR with the following in the diagnostic data, establish a TeamViewer session with the user’s PC and deactivate unapproved third-party add-ins, such as Snag-it:
 
#550 5.2.0 STOREDRV.Deliver: The Microsoft Exchange Information Store service reported an error. The following information should help identify the cause of this error: “MapiExceptionNamedPropsQuotaExceeded: . . .
 
Many, if not all, Outlook add-ins add named properties, or X-headers to messages in Outlook. Exchange assigns IDs to the named properties. When the named properties IDs are exhausted, Outlook cannot map the named property, and the message cannot be delivered. Not all messages are affected, only those utilizing the add-in that cannot be mapped by the affected database.
 

Hiding mailbox from the GAL. Blackberry and Outlook Scenarios

Background: Customer wants his mail account hidden from the Exchange GAL
Test Objective: To determine and confirm any difference in  Blackberry and Outlook operations after hiding the mail account from the GAL
Tests performed by: Obi and Brandon
Devices and software used: Blackberry Torch(same device customer uses) and Outlook 2010
Findings:
Outlook Scenarios:
1.       Customers can do a checkname ONLY with full email address
2.       Free-busy lookup works ONLY with full email address
3.       President can still send and receive email
4.       Appointments can be made on president’s calendar
5.       Meeting requests can be sent(again with full email address)
6.       New profiles can’t be created. However this can be mitigated by unhiding the mailbox and creating the profile. It can be hidden afterwards.
Blackberry scenarios:
1.       After hiding from the GAL, free busy is blacked out for the president on the blackberry
2.       President can see other people’s availability
3.       Can send and receive email from blackberry
4.       Can lookup contacts
5.       Can view his calendar and any updates to his calendar
6.       Can’t  send or receive meeting requests from his device
7.       Can’t  post, delete appointments or meeting requests
Webmail Scenarios:  
1 President can see his free busy and others
2 Works just as well as Outlook
3. webmail customers can do free-busy with president’s account using full email address
  
Conclusion:
Given the following:
a.      customer has staff that actively manages his calendar activities,
b.      That his/er blackberry calendar is just for viewing updates and not to add or delete calendar items,
c.       That his/her staff and associates know to use his full email address to do meeting requests, free-busy and checkname,
Then it will be correct to say that customer’s mailbox can be hidden from the GAL.

Disabling creation of PST in Outlook

Issue: Customer was getting this error message upon launch of Outlook “Outlook cannot add the folder because creating a new Personal Folder(.pst) isn’t allowed
 
Cause: Customer had sharepoint connection in their Outlook, but commvault(no pst) was installed. Commvault(no pst) installation set DisablePST key in the registry to 1, hence the error
 
Resolution: Set the DisablePST key in the registry to 2. This allows sharepoint pst to be created but disabled pst creation feature of Outlook.
 
to correct the configuration, launch registry editor and go to
2007HKLMSoftwareMicrosoftOffice12.0Outlook
 
for Outlook 2003, 2003HKLMSoftwareMicrosoftOffice11.0Outlook

Changing the scope so you can view the entire domain in Powershell

Issue: The requested search root ‘Domain/Microsoft Exchange SecurityGroups’ is not within the scope of this operation
. Cannot perform searches outside the scope ‘Domain Name’.
    + CategoryInfo          : NotSpecified: (0:Int32) [Get-RoleGroup], ADOperationException
    + FullyQualifiedErrorId : 1A950E45,Microsoft.Exchange.Management.RbacTasks.GetRoleGroup
 
Resolution: 
for exchange 2007 = $AdminSessionADSettings.ViewEntireForest = $true
For exchange 2010 = Set-AdServerSettings -ViewEntireForest $True

Accessing Attachments that are blocked by Outlook

A user had an issue whereby she was unable to access attachments in migrated messages. Upon opening a message with attachments, Outlook displayed a banner that stated that the ‘potentially harmful’ attachments had been blocked. By right-clicking the message and scrolling down to ‘Attachments’, Outlook displayed the path to the location in which the attachment was stored. In this instance, the path was:
 
C:Program FilesQualcommEudoraAttach
 
All of the user’s attachments from her previous email client are stored in this folder.

Removing the ‘Here you have’ virus from Outlook Outbox

We have seen numerous instances of users whose PCs are supposedly cleaned of the virus continuing to send the message. This is due to Outlook being configured to use Cached Mode. While the virus was active, it filled the cached Outbox, which gets dumped as soon as the user opens Outlook. In addition to this, the virus prevents the users from deleting the infected messages in the Outbox. To resolve this, follow these instructions:
1.       Disconnect the computer from the network.
2.       Change the user’s Outlook profile so that Cached mode is NOT used.
3.       Restart Windows in Safe Mode, and log in as the local administrator.
4.       Open My Computer, and navigate to:
1.       Windows XP: C:Documents and Setting%username%Local SettingsApplication DataMicrosoftOutlook.
2.       Windows 7: C:Users{username}AppDataLocalMicrosoftOutlook
 NOTE: it may be necessary to change the folder view to show hidden files and folders. Be sure to change this setting back when done with this process.
5.       Shift-Delete the OST file with the name of the user’s profile so that it is permanently deleted.
6.       Restart Windows in normal mode and have the user log in.
7.       Rescan using the Symantec removal tool.
8.       Notify the Exchange Team so that the send limit can be removed.
9.       Open Outlook and verify that everything appears normal.
10.   The user’s Outlook profile may be put back in Cached mode. NOTE: Putting Outlook in cached mode will require the Windows Indexing service to re-index the mailbox. Re-indexing can take as long as several hours, and searches within Outlook may return incomplete or no results until the indexing is complete.