IOS – Ex-Shell

Recommendations to avoid IOS Calendar Corruption with Exchange Mailboxes

Scenario: An entry on an IOS calendar shows incorrect times for an appointment, has disappeared, or is missing information, although the calendar entries in OWA and Outlook is correct. Specifically a single occurrence of a repeat appointment/meeting has one of the symptoms from above.

Recommendations from support:

1. Microsoft recommends running the same version of Outlook on all the computers. Mailbox owners and any delegates need to be using the same version of Outlook with the latest updates on all the computers that are used for calendaring. If you are in a mixed environment of Mac, Windows and iOS devices, each platform needs to be using the same version and each device should have the latest updates.

2. Only one person should process meeting requests. Other people, computers or devices that receive the meeting request should ignore them, they should not delete or process them. Users should have a maximum of 2 delegates.

3. Manage your calendar exclusively from Outlook or OWA. Don’t accept, decline, modify or invite others to appointments from your mobile device. You can create new appointments on your mobile device.

4. Verify that the device has the latest iOS version installed. (Please verify this before adding the Exchange account to the device. Sometimes, new devices are running an older version of iOS, so it is a good habit to confirm that all updates are applied before adding Exchange accounts)

5. To change an entire series of meetings, cancel the original meeting and create a new one. To change one instance, cancel just that meeting and create a new one to replace it. Always put an end date on a recurring meeting.

6. A “corrupt” meeting will remain that way until you delete it. If it is a recurring appointment, delete all occurrences and reschedule it.

7. When scheduling a recurring meeting, Microsoft recommends setting the end date no more than 6 months. If you need to schedule a meeting for a longer period, start a new recurring meeting.

8. Making multiple changes to recurring events can contribute to unexpected results.

Resetting Exchange Calendar on IOS Device when IOS Calendar is out of sync

Scenario: You have an IOS device where the calendar is out of sync with the Exchange calendar. There may be duplicate appointments, missing appointments, or appointments that do not relfect changes.

Solution: Instead of removing the mail account from the IOS device, Turn off the calendar and turn back on the calendar via the mail profile to initiate a fresh sync.

1. On the IOS device, tap Settings.

2. Tap Mail, Contacts, Calendars.

3. Tap your Exchange account.

4. Tap on Calendar to disable it.

5. Tap on Delete from My iPhone as all the calendar info will be removed from your phone.

6. Wait a minute and then turn the calendar back on.

View the Global Address List on ios device

Task: View the Global Address List on your iPad/iPhone.

PreReq: Contacts need to be enabled on the Exchange account on your iPad/iPhone.

Steps:

1. Tap Contacts.
2. Tap Groups.
3. Tap your Exchange account name (e.g. Exchange) in the Directories section.
4. Enter a name and tap Search. (Your search criteria must be over 4 characters)
5. Tap the user account you are searching for.
6. The user’s information will appear.

From here you can call, email, or gather contact information for the users you search.

How to restore iphone after device wipe via OWA

To restore your iPhone to working condition after performing device wipe in Outlook Web Access:

1. Delete the iPhone from the device list in Outlook Web Access

2. Download iTunes to a computer.

3. The iphone is now in “Recovery Mode” (apple icon remains in the screen)

My Iphone is Stuck in Recovery Mode I’ve tried every thing and is not working

4. Open iTunes

5. Connect iPhone to the computer running iTunes

6. Hold the sleep/wake button AND the home button for about 8 seconds until the screen goes off.

7. Let go of the sleep/wake button but keep holding the home button for another 3 seconds until the iTunes software recognizes the iPhone. Let go of the home button.

8. Follow instructions in iTunes to Recover.