Emails in users “Inbox” are automatically moved to a folder (not created by user), labeled “Junk”


A new email arrives, it sits in the “Inbox” anywhere from a few seconds to a few minutes before it moves to a folder labeled “Junk”. This is not the default “Junk E-Mail” folder in Outlook/OWA.


Client has a Samsung Galaxy device configured to view users mailbox.


  1. Go into the E-Mail application on the Samsung Galaxy
  2. Press the Menu Key, select Settings, then General Settings
  3. Select Spam addresses and remove any addresses that should not be in there, such as your corporate domain.


How to configure outlook 2003(w sp2)cached mode customers to use OAB online

For Outlook 2007 customers this doesn’t need to be applied. For 2003 customers(with sp2 or 3) who refuse to use outlook 2007 for whatever reason, but have their mailbox homed on Exchange 2007, you can apply this registry setting to force Outlook to use online Global Address List when they use Cached Exchange Mode:
Outlook 2003
HKEY_Current_userSoftwareMicrosoftOffice11.0OutlookCached Mode
Parameter: DownloadOAB
Value: 0
Close outlook and restart Outlook.
THis has been tested and it works great