Author: Steve Man

How to test Exchange search for Outlook user in online mode

This test is for online mode users only. Cache mode users use windows desktop search to search mail
 
use the command below to test exchange search on the server for a specific user
 
Test-Exchangesearch -id user@contoso.com
 
if test returns true, indexing is working fine. if false, then indexing needs to be reset with powershell or manually by restarting MS Exchange search service
 
OR
 
test against a mailbox database by typing
 
Test-ExchangeSearch -MailboxDatabase “databasename” -indexingtimeout 30

customer can’t find emails moved at the root level-IPM tree

Customer did a search and able to find it in ipm_subtree folder. Customer had moved messages to the root of the mailbox(ipm tree). To find these messages:
 
You can find these messages by doing a “find” at the root level.
Right-click mailbox-username in the left pane and chose “Advanced Find” and then the “advanced” tab
Chose the “field” dropdown and select “all mail fields” and then “in folder”
Make the value “IPM_SUBTREE” and click “find now”

Set maximum number of days in resource calendar to 365days

To do this, You will need to open the resource mailbox via owa 2007
 

Note:To use this features, you must be granted FULL ACCESS to another user’s mailbox or resource mailbox that you want
to open
To open the resource mailbox:
1. Please login to OWA
2. Click on your name in the upper right corner of the window:
3. In the “Open Other Mailbox” dialog box, please enter the name or email address of the mailbox that you want to open:
4. If more than one matching entry is found, Outlook Web Access will list them all.
5. Choose the mailbox to open. The mailbox will open in a new window.
6. Click on Options on the upper right hand corner next to the mailbox name
7. Click on resource settings on the left
8. On the right, type 365 for the maximum number of days:
9. Click on Save
10. You ‘re done
Troubleshooting
If the mailbox doesn’t open and you get the following error message instead:
“You do not have permission to open this mailbox. Contact technical support for your organization for access or for more information.”,
then you need to make sure that you were granted FULL ACCESS to that mailbox.

Gain System Level Access in Windows XP

To gain system level access in Windows XP, read this article
 
 
you will need system level access to be able to clear domain cached credentials. These are stored as hashes in the local systems registry
 
HKEY_LOCAL_MACHINESECURITYCACHENL$1 through NL$10
 
after gaining system level access, delete NL$1 through NL$10

underline is activated automatically on creating new message

Issue: Customer complained that each time she clicks on New mail message in Outlook, the underline is activated and everything she types gets underlined
 
resolution:
 
To resolve, click on tools, options, mail format, stationery/fonts, Personal stationery
 
under New mail messages, click on Font, underline style, choose none and click Ok, OK and exit options

Cannot send email to a distribution list

Issue: Customer called to inform that she was getting the error below when sending to a distribution list in Exchange server. User’s mailbox is homed on another mail server
Your message wasn’t delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.
Resolution:
1. Find the Distribution list in Exchange using the mgmt console
2. Right click on it, properties, mail flow settings
3. Double click on Message delivery restrictions
4. Uncheck require that all senders are authenticated box and click ok
5. You have now resolved the issue