Steve Man

Accessing service accounts from Outlook 2007

Service accounts are usually shared mailboxes that multiple users can access. These accounts can be accessed via web client or Outlook client.

To access via the web, use this URL: https://owa.domain.com

The service account name is usually the login name. Login with the password assigned to the service account.

An Admin group is created to manage a particular service account or service accounts. Users in these admin groups can manage the service accounts by adding users to the admin group as needed and able to do some house cleaning.

To open the service account inbox or calendar via Outlook, please follow these steps:

· While in Outlook, click on File, Open other users folder

· Type the service account name and select desired folder(Inbox or Calendar)

· The Inbox or Calendar is now open

IMPORTANT NOTES:

· Admin groups for the service accounts must have full mailbox access rights to the service accounts respectively

· The service account manager will have the password to be able to login via the web

· The service account manager will be responsible for adding users to the admin group as needed.

Outlook web access defaults to different language

User logs into outlook web access but sees everything in language other than English Language

Type this powershell command to figure out current user’s language setting:

get-mailbox -id “mailboxname” | fl name, languages

to fix, type set-mailbox -id “mailboxname” -languages 1033

1033 is the code for English language-USA

Using Exmon(Exchange User Monitor)

Use Exmon(Exchange User Monitor) to view individual user’s usage and user experiencece with exchange server 2003 or 2007.

With this tool, you can gather real-time data for operating servers, to attain a better understanding of usage patterns of clients, and for future planning.

Administrators can view the following using ExMon:

IP addresses used by clients

Microsoft Office Outlook® versions and mode (Cached Exchange Mode versus classic online)

Outlook client-side monitoring data

Resources consumed:

CPU usage

Server-side processor latency

Total latency (network and processing) (with Outlook 2003 version MAPI)

Network bytes

Note ExMon measures only MAPI traffic and load on an Exchange server. It does not include or display data about other protocols such as Simple Mail Transfer Protocol (SMTP), Distributed Authoring and Versioning (DAV), Outlook Web Access, Post Office Protocol version 3 (POP3), or Internet Message Access Protocol version 4rev1 (IMAP4).

At this time, Exmon for Exchange 2007 is only available from Microsoft Support Team. You can download Exmon for Exchange server 2003 from Microsoft’s website.

To use Exmon on Exchange server 2007:

1. Get the tool from MSFT and Install Exmon

2. Setup a tracelog for exchange information store(non system provider)

3. use exmon from command prompt to open and analyze captured file. For eg, exmon c:perflogsexmon-tracelog_00001.etl

4. Exmon displays detailed statistics with client ip addresses, version, etc