Category: Outlook 2007

Command line switches for Outlook

The following links are to articles detailing the available command line switches for Outlook 2007 and 2010, along with descriptions of what the switches do.
 
These switches can help resolve a number of issues, from renamed default folders (sent items, deleted items, etc.), to clearing client and/or server side rules.
 
 
 

User receives NDR with SMTP 550 5.2.0 Storedrv error

If a user receives a NDR with the following in the diagnostic data, establish a TeamViewer session with the user’s PC and deactivate unapproved third-party add-ins, such as Snag-it:
 
#550 5.2.0 STOREDRV.Deliver: The Microsoft Exchange Information Store service reported an error. The following information should help identify the cause of this error: “MapiExceptionNamedPropsQuotaExceeded: . . .
 
Many, if not all, Outlook add-ins add named properties, or X-headers to messages in Outlook. Exchange assigns IDs to the named properties. When the named properties IDs are exhausted, Outlook cannot map the named property, and the message cannot be delivered. Not all messages are affected, only those utilizing the add-in that cannot be mapped by the affected database.
 

Disabling creation of PST in Outlook

Issue: Customer was getting this error message upon launch of Outlook “Outlook cannot add the folder because creating a new Personal Folder(.pst) isn’t allowed
 
Cause: Customer had sharepoint connection in their Outlook, but commvault(no pst) was installed. Commvault(no pst) installation set DisablePST key in the registry to 1, hence the error
 
Resolution: Set the DisablePST key in the registry to 2. This allows sharepoint pst to be created but disabled pst creation feature of Outlook.
 
to correct the configuration, launch registry editor and go to
2007HKLMSoftwareMicrosoftOffice12.0Outlook
 
for Outlook 2003, 2003HKLMSoftwareMicrosoftOffice11.0Outlook

Accessing Attachments that are blocked by Outlook

A user had an issue whereby she was unable to access attachments in migrated messages. Upon opening a message with attachments, Outlook displayed a banner that stated that the ‘potentially harmful’ attachments had been blocked. By right-clicking the message and scrolling down to ‘Attachments’, Outlook displayed the path to the location in which the attachment was stored. In this instance, the path was:
 
C:Program FilesQualcommEudoraAttach
 
All of the user’s attachments from her previous email client are stored in this folder.

Removing the ‘Here you have’ virus from Outlook Outbox

We have seen numerous instances of users whose PCs are supposedly cleaned of the virus continuing to send the message. This is due to Outlook being configured to use Cached Mode. While the virus was active, it filled the cached Outbox, which gets dumped as soon as the user opens Outlook. In addition to this, the virus prevents the users from deleting the infected messages in the Outbox. To resolve this, follow these instructions:
1.       Disconnect the computer from the network.
2.       Change the user’s Outlook profile so that Cached mode is NOT used.
3.       Restart Windows in Safe Mode, and log in as the local administrator.
4.       Open My Computer, and navigate to:
1.       Windows XP: C:Documents and Setting%username%Local SettingsApplication DataMicrosoftOutlook.
2.       Windows 7: C:Users{username}AppDataLocalMicrosoftOutlook
 NOTE: it may be necessary to change the folder view to show hidden files and folders. Be sure to change this setting back when done with this process.
5.       Shift-Delete the OST file with the name of the user’s profile so that it is permanently deleted.
6.       Restart Windows in normal mode and have the user log in.
7.       Rescan using the Symantec removal tool.
8.       Notify the Exchange Team so that the send limit can be removed.
9.       Open Outlook and verify that everything appears normal.
10.   The user’s Outlook profile may be put back in Cached mode. NOTE: Putting Outlook in cached mode will require the Windows Indexing service to re-index the mailbox. Re-indexing can take as long as several hours, and searches within Outlook may return incomplete or no results until the indexing is complete.

spell checker not working in Outlook 2007

Issue: Customer called and reported that Outlook 2007 does not do spell check, even though spell checking is enabled
 
Resolution:
 
while in Outlook 2007, click on Tools, Trust center
Click on Add-ins
At the bottom of window, where it say Manage, change it to Disabled items and click Go
 
If you see “spellcheck-en” enable it
 
Exit and try typing in a new mail to test the spell check

Understanding AutoArchive Settings

What do AutoArchive settings mean?
AutoArchive helps manage the space in your mailbox or on the e-mail server that you are using by automatically moving items to an archive location. Depending on the options, AutoArchive completes one or both of the following actions:
A. Moves items from their original location, generally one of your active folders, to an archive folder.
B. Permanently deletes items that have passed their aging periods
Note If you choose to have items deleted, they are not archived. If you choose to have items archived, they cannot be deleted by an AutoArchive. Once items are archived, they can only be deleted manually.
Aging periods of Outlook items
Any Outlook item that has exceeded its aging period is included in the next AutoArchive, unless the item has been specifically marked to be excluded. The default aging period for each Outlook folder is as follows:
Folder
Aging period
Inbox and Drafts
6 months
Sent Items and Deleted Items
2 months
Outbox
3 months
Calendar
6 months
Tasks
6 months
Notes
6 months
Journal
6 months
Note Folders that you create that contain the same type of items as the Inbox, Calendar, Tasks, Notes, or Journal have the same default, six-month aging period. For example, a mail folder that you create for status reports received from a co-worker or a contact folder you create for personal contacts.
Determine the age of an item
Item type
When the aging period starts
E-mail message
The received date/time or when you last changed and saved the message, whichever is later.
Calendar meeting, event, or appointment
The date when you last changed and saved the item, whichever is later. Recurring items are not AutoArchived.
Task
The completion date or when you last changed and saved the task. Tasks that are not marked complete are not AutoArchived. Tasks assigned to other people are archived only if marked complete.
Note
When you last changed and saved the note.
Journal entry
The date the Journal entry was created or when you last changed and saved the entry.
Contact
Contacts are not archived by default. However, you can manually archive them.
AutoArchive settings and options
See the following descriptions for the settings and options that you can apply when customizing AutoArchive.
Run AutoArchive every n days Choose how often AutoArchive runs. Archiving many items at the same time might slow your computer’s performance. Therefore, it is better to use AutoArchive more frequently to reduce the number of items porocessed.
To turn off the AutoArchive feature, clear the Run AutoArchive every n days check box.
Prompt before AutoArchive runs Choose whether you want a reminder message to appear before AutoArchive processes your Outlook items. When prompts appear, you can click No on the reminder message to cancel that AutoArchive session.
Delete expired items (e-mail folders only) This option is off by default. Select this check box to delete messages after their aging period has passed.
Archive or delete old items Choose this option if you want to set or change the settings that follow. If this check box is cleared, AutoArchive runs using default settings.
Show archive folder in folder list Select this check box to have the Archive folder listed with your other working folders in the Navigation Pane. If you do not use this option, you can still open your archive folder — click the File tab, then on the Open tab, click Open Outlook Data File.
Clean out items older than Specify the age at which you want items to be archived, in days, weeks, or months. You can configure a period of one day up to a maximum of 60 months.
Move old items to Select this check box to archive old items instead of automatically delete them. The default folder appears in the box. To use a different folder, enter the folder location in the box or click Browse. Selecting this option clears selection of the Permanently delete items option.
Permanently delete items This option deletes any expired items. They are not moved and no archive copy is kept. Selecting this option clears selection of the Move old items to option.
Apply these settings to all folders now This option applies the AutoArchive settings, including your changes, to all folders. To specify unique settings for one or more folders, do not choose this option. Instead, right-click the folder, click Properties and then go to the AutoArchive tab. Changes made to a folder affect only that folder.

customer can’t find emails moved at the root level-IPM tree

Customer did a search and able to find it in ipm_subtree folder. Customer had moved messages to the root of the mailbox(ipm tree). To find these messages:
 
You can find these messages by doing a “find” at the root level.
Right-click mailbox-username in the left pane and chose “Advanced Find” and then the “advanced” tab
Chose the “field” dropdown and select “all mail fields” and then “in folder”
Make the value “IPM_SUBTREE” and click “find now”

Set maximum number of days in resource calendar to 365days

To do this, You will need to open the resource mailbox via owa 2007
 

Note:To use this features, you must be granted FULL ACCESS to another user’s mailbox or resource mailbox that you want
to open
To open the resource mailbox:
1. Please login to OWA
2. Click on your name in the upper right corner of the window:
3. In the “Open Other Mailbox” dialog box, please enter the name or email address of the mailbox that you want to open:
4. If more than one matching entry is found, Outlook Web Access will list them all.
5. Choose the mailbox to open. The mailbox will open in a new window.
6. Click on Options on the upper right hand corner next to the mailbox name
7. Click on resource settings on the left
8. On the right, type 365 for the maximum number of days:
9. Click on Save
10. You ‘re done
Troubleshooting
If the mailbox doesn’t open and you get the following error message instead:
“You do not have permission to open this mailbox. Contact technical support for your organization for access or for more information.”,
then you need to make sure that you were granted FULL ACCESS to that mailbox.