OutlookAnywhere on Outlook2007 getting logon prompts

Issue:  Outlook 2007 user gets logon prompt from outlook anywhere configuration
 Synopsis: In an exchange 2010/2007 co-existence scenario, where Exchange 2010 is handling all requests to mail.domain.com, some outlook 2007 customers may get persistent prompts to login. Note that not all outlook 2007 users
Resolution/workaround:  While in Outlook 2007, go to exchange proxy settings, and uncheck the checkbox (only connect to proxy servers that have this principal name in their certificate). download this document with the configuration All other settings remain the same

Changing the scope so you can view the entire domain in Powershell

Issue: The requested search root ‘Domain/Microsoft Exchange SecurityGroups’ is not within the scope of this operation
. Cannot perform searches outside the scope ‘Domain Name’.
    + CategoryInfo          : NotSpecified: (0:Int32) [Get-RoleGroup], ADOperationException
    + FullyQualifiedErrorId : 1A950E45,Microsoft.Exchange.Management.RbacTasks.GetRoleGroup
 
Resolution: 
for exchange 2007 = $AdminSessionADSettings.ViewEntireForest = $true
For exchange 2010 = Set-AdServerSettings -ViewEntireForest $True

Removing the ‘Here you have’ virus from Outlook Outbox

We have seen numerous instances of users whose PCs are supposedly cleaned of the virus continuing to send the message. This is due to Outlook being configured to use Cached Mode. While the virus was active, it filled the cached Outbox, which gets dumped as soon as the user opens Outlook. In addition to this, the virus prevents the users from deleting the infected messages in the Outbox. To resolve this, follow these instructions:
1.       Disconnect the computer from the network.
2.       Change the user’s Outlook profile so that Cached mode is NOT used.
3.       Restart Windows in Safe Mode, and log in as the local administrator.
4.       Open My Computer, and navigate to:
1.       Windows XP: C:Documents and Setting%username%Local SettingsApplication DataMicrosoftOutlook.
2.       Windows 7: C:Users{username}AppDataLocalMicrosoftOutlook
 NOTE: it may be necessary to change the folder view to show hidden files and folders. Be sure to change this setting back when done with this process.
5.       Shift-Delete the OST file with the name of the user’s profile so that it is permanently deleted.
6.       Restart Windows in normal mode and have the user log in.
7.       Rescan using the Symantec removal tool.
8.       Notify the Exchange Team so that the send limit can be removed.
9.       Open Outlook and verify that everything appears normal.
10.   The user’s Outlook profile may be put back in Cached mode. NOTE: Putting Outlook in cached mode will require the Windows Indexing service to re-index the mailbox. Re-indexing can take as long as several hours, and searches within Outlook may return incomplete or no results until the indexing is complete.

How do I find out if Exchange Search is working for a particular Mailbox user or enabled on a Mailbox Database?

  • To test whether Exchange search is working for a particular user’s mailbox, run the following command (needs perms to write to the mailbox)
Test-exchangeSearch <mailbox name>
  • To see which Mailbox databases are enabled for Exchange Search, run the following command:
Get-MailboxDatabase |select name, indexenabled

How to renew self-signed certificate on Exchange 2k7 server

To renew a self-signed certificate, use this pshell command:
 
Get-ExchangeCertificate -Thumbprint 67455EECD51C972C2DFDAE56CF927B8851C73048 | New-ExchangeCertificate
To remove the old certificate use this command
Remove-ExchangeCertificate with the thumbprint value of the old certificate for eg:
Remove-ExchangeCertificate -Thumbprint  E3ED4FE364679696969AF93148A024669AE4CF4E

Track messages with message id

Message tracking is easier and faster with message id. This message can be retrieved from Ironport. So if you can get message id from Ironport, hand-off server name and time, the search will go better and quicker. While in Exchange powershell, use the command below to find the message status and export to CSV file.
 
 
get-messagetrackinglog -Server “ServerName” -MessageID “<BE2BA0B06D1DF24AA8FBE8319637DC3F051EB07205@MAIL1.TEST.org>” -Start “4/12/2010 1:06:0
0 PM” -End “4/12/2010 1:26:00 PM” | export-csv c:april.csv

user gets error code BE-326B trying to login Webmail

Issue: customer called and complained getting error code BE-326B
trying to login to webmail via https://OWAExternalURL/owa
 
synopsis: This error is security related. Customer is likely logged in from multiple systems/browsers. In trying to login again, the siteminder detects multiple IP addresses for the sasme login. That triggers a security alert whichi gives the BE-326B error.
 
 
resolution: Inform user to close browser and open it again. That resolves the issue

Set maximum number of days in resource calendar to 365days

To do this, You will need to open the resource mailbox via owa 2007
 

Note:To use this features, you must be granted FULL ACCESS to another user’s mailbox or resource mailbox that you want
to open
To open the resource mailbox:
1. Please login to OWA
2. Click on your name in the upper right corner of the window:
3. In the “Open Other Mailbox” dialog box, please enter the name or email address of the mailbox that you want to open:
4. If more than one matching entry is found, Outlook Web Access will list them all.
5. Choose the mailbox to open. The mailbox will open in a new window.
6. Click on Options on the upper right hand corner next to the mailbox name
7. Click on resource settings on the left
8. On the right, type 365 for the maximum number of days:
9. Click on Save
10. You ‘re done
Troubleshooting
If the mailbox doesn’t open and you get the following error message instead:
“You do not have permission to open this mailbox. Contact technical support for your organization for access or for more information.”,
then you need to make sure that you were granted FULL ACCESS to that mailbox.

underline is activated automatically on creating new message

Issue: Customer complained that each time she clicks on New mail message in Outlook, the underline is activated and everything she types gets underlined
 
resolution:
 
To resolve, click on tools, options, mail format, stationery/fonts, Personal stationery
 
under New mail messages, click on Font, underline style, choose none and click Ok, OK and exit options