Issue: customer’s web mail launches only in lite/basic mode
more info: customer is using internet explorer. Customer checked in with admin and he/she checked and confirmed cas mailbox is set correctly
cause: customer had checked the “blind and low vision experience” option. If checkd, users get a very limited version of high-contrast web access, seemingly even more limited than the actual Light mode login.
Resolution: Instructed customer to uncheck the option, after logging in, under Options -> Accessibility. The Outlook web Premium mode was back