“Couldn’t Load Mailboxes” error when opening an eDiscovery search preview

Scenario:  When an eDiscovery search is finished and you click to preview the results, you receive a “Couldn’t load mailboxes” error message and no results are displayed.

Resolution:  Remove the space out of the Search Name.  For example, if your search was labeled “Search for Steve”, remove the spaces so it looks like “SearchForSteve”




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