Scenario: Your server is experiencing networking issues that appear local to the Server OS. The symptoms experienced:
- Although you can successfully ping the server, you cannot access the c$ or other shares hosted off the server. Your error message talks about not having the appropriate permissions AND/OR the server not being available on the network.
- Although you can see the network adapters in Device Manager, you cannot see the network adapters in the Network & Sharing center via control panel.
Cause: Network Adapter Corruption
Solution: Uninstalling and Reinstalling the network driver on the server. Below are other troubleshooting steps that may help:
Our Troubleshooting Steps:
- We found EventID 10016 in the System Log. (Microsoft-Windows-DistributedCOM)
- We started testing if there is corruption with the Config Key. We deleted the Config key from the registry: HKLM/System/currentcontrolset/Control/Network/Config ,config. This key holds all of the Network card information. Once you reboot, it creates a new key in same registry with proper settings.
- After reboot we found that the config key was there ,but the server lost network connection completely.
- We tried assigning static IP using netsh via the command prompt but that resulted in the error: Element not found.
- That made us believe that the network database is corrupted.
We uninstalled the Network Drivers and network card from device manager rebooted the server. - Installed the new drivers back that resulted in server to function properly.