Troubleshooting Techniques: Verify ActiveSync is operational on a server

Scenario:  You received complaints that ActiveSync isn’t working for some users in your environment.  Your environment consists of large number of servers and you need a quick way of determining which server is not able to process ActiveSync requests.

Troubleshooting Steps:

  1. Check the server component state on each server: Get-exchangeserver EX* | Get-servercomponentstate | Where {($_.Component -eq “ActiveSyncProxy”) -and ($_.state -ne “Active”)}
  2. Test-ActiveSyncConnectivity:$1 = get-credential
    $Servers = Get-clientaccessserver esg* | Where AdminDisplayVersion -like *15*
    $final = @()
    $Servers | %{$final += Test-ActiveSyncConnectivity -AllowUnsecureAccess:$true -ClientAccessServer $_ -MailboxCredential $1 -lightmode}
  3. Check Logs on the server:
    1. Verify EAS connections are being logged in the IIS Logs: C:inetpublogslogfilesw3svc1
    2. Verify the EAS logs are generating activity. EAS logs should be generated every hour:  c:Program FilesMicrosoftExchange ServerV15LoggingHttpProxyEas
  4. Go to the URL and test.  A working server produces  DeviceIdMissingOrInvalid as an error after authentication:  https://<server fqdn>/Microsoft-server-activesync

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