Stuck at “Verify your account” when accessing Outlook Web

Scenario: When accessing Outlook Web in Exchange Online, a user is redirected to a CAPTCHA page asking to ‘Verify your account’. However the Captcha test never fully loads and you are unable to verify to access your mailbox in Outlook Web — it appears stuck.

Solution: Quickly, navigate to and remove any accounts that you may have connected to previously. It was a race before being redirected to the Captcha site. We had a user with a GMAIL account configured, and after removing it the use was unable to access Outlook Web. The user can access Gmail on Gmails site ;).


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