Category: Misc

Emails in users “Inbox” are automatically moved to a folder (not created by user), labeled “Junk”

Scenario:

A new email arrives, it sits in the “Inbox” anywhere from a few seconds to a few minutes before it moves to a folder labeled “Junk”. This is not the default “Junk E-Mail” folder in Outlook/OWA.

Issue:

Client has a Samsung Galaxy device configured to view users mailbox.

Solution: 

  1. Go into the E-Mail application on the Samsung Galaxy
  2. Press the Menu Key, select Settings, then General Settings
  3. Select Spam addresses and remove any addresses that should not be in there, such as your corporate domain.

Rules of Troubleshooting

​I came across these 8 rules of troubleshooting from the blog site referenced below and found it interesting enough to post it
The 8 Rules for Outstanding Troubleshooting Skills
  1. I always check the Event Viewer or other log files first when troubleshooting.
  2. I do not start troubleshooting until all software/hardware is patched up to the latest approved release.
  3. I do not make modifications unless I have a verified backup, have logged the change and I am reasonably certain what the end result will be.
  4. My job is to provide a solution. A “workaround” means that something is still broke, and I didn’t do my job.
  5. An end user only reports their perception of the situation; It is my job to verify the reality of the situation before attempting to find the solution.
  6. I never assume anything; I always verify everything with my own eyes.
  7. Asking for help from a co-worker implies I have confidence in their ability to assist, it does not imply failure on my part.
  8. I am never afraid to call a vendor or support line for 3rd party products. It’s their product and they will be more familiar with it than I will be leading to a faster resolution.
Reference: