Scenario:
A new email arrives, it sits in the “Inbox” anywhere from a few seconds to a few minutes before it moves to a folder labeled “Junk”. This is not the default “Junk E-Mail” folder in Outlook/OWA.
Issue:
Client has a Samsung Galaxy device configured to view users mailbox.
Solution:
- Go into the E-Mail application on the Samsung Galaxy
- Press the Menu Key, select Settings, then General Settings
- Select Spam addresses and remove any addresses that should not be in there, such as your corporate domain.
Ex-Shell 
sorry what do you mean about your statment is ” Emails in users “Inbox” are automatically moved to a folder (not created by user), labeled “Junk”” ? i before undesrtand
thanks you
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Hey Dani, In this scenario, we had a message delivered into the Inbox of the mailbox, but then “automatically” moved into a folder called junk. The user experience was that the user would see it come into their Inbox and then disappear if they were actively watching their mailbox. If they were not actively watching their mailbox, they would miss email completely as it was moved out of view. After performing a search for the missed mail, we found it in a folder labeled ‘Junk’. This Junk folder was not a default folder of the mailbox and created from somewhere else. The user had a Samsung phone and we found that the phone created a Junk folder and as messages were scanned by her mobile device, it would move it into the Junk folder if it matched Samsung’s junk criteria.
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