Category: OWA

Customer can’t download and save attachments while using OWA

Issue: Customer is unable to open, run or save an attachment using OWA. 
 
Cause: Customer checked public at first logon to OWA instead of private.
 
Info: Private setting enables owa users to download and save attachments. Public setting assumes you are in a public workstation that’s unsecure. By so doing, that setting automatically, checks this setting in Internet Explorer, called “Do not save encrypted pages to disk”
 This prevents any attachment(word, excel, pdf, etc) from being saved to your computer.
 
Resolution:
While in IE, go to tools, internet options, security tab, advanced tab, uncheck do not save encrypted pages to disk
 
Click to see the screenshot
 

customer’s web mail launches only in lite/basic mode

Issue: customer’s web mail launches only in lite/basic mode

more info: customer is using internet explorer. Customer checked in with admin and he/she checked and confirmed cas mailbox is set correctly

cause: customer had checked the “blind and low vision experience” option. If checkd, users get a very limited version of high-contrast web access, seemingly even more limited than the actual Light mode login. 

 Resolution:  Instructed customer to  uncheck the option, after logging in, under Options -> Accessibility.  The Outlook web Premium mode was back

How to restore iphone after device wipe via OWA

To restore your iPhone to working condition after performing device wipe in Outlook Web Access:

1. Delete the iPhone from the device list in Outlook Web Access
2. Download iTunes to a computer.
3. The iphone is now in “Recovery Mode” (apple icon remains in the screen)
My Iphone is Stuck in Recovery Mode I’ve tried every thing and is not working
4. Open iTunes
5. Connect iPhone to the computer running iTunes
6. Hold the sleep/wake button AND the home button for about 8 seconds until the screen goes off.
7. Let go of the sleep/wake button but keep holding the home button for another 3 seconds until the iTunes software recognizes the iPhone. Let go of the home button.
8. Follow instructions in iTunes to Recover.

Outlook web access defaults to different language

User logs into outlook web access but sees everything in language other than English Language
Type this powershell command to figure out current user’s language setting:
get-mailbox -id “mailboxname” | fl name, languages
to fix, type set-mailbox -id “mailboxname” -languages 1033
1033 is the code for English language-USA