Author: Steve Man

How to restart Commvault services on a server

How to restart Commvault services on a server
 note: you will need to restart 2 instances of the service, the 64bit and 32bit accordingly
 
1. Find user’s home exchange server
 
2. login to the server, and click on start, programs, commvault qnetix, galaxy, service controll manager. this is the 64bit instance click on stop
 
3. click on start, programs, commvault qnetix, galaxy, instance 002(this is the 32bit), service control manager, click on stop
 
4. Now start the 64bit instance first and then 32bit instance 5. You have now completed the restart
 
note: if this doesn’t resolve the issue. stop the services again, go to task manager and find this process: dmrexrestore.exe and kill the process.
 
restart the services again.

some message tracking powershell commands for hub transport servers

some message tracking powershell commands for hub transport servers
Set-TransportServer “servername” –MessageTrackingLogMaxDirectorySize 2GB
Set-TransportServer E2K7 –MessageTrackingLogMaxFileSize 5MB
Set-TransportServer SERVERNAME –MessageTrackingLogMaxAge DD.HH:MM:SS
for eg Set-TransportServer E2K7 –MessageTrackingLogMaxAge 15.00:00:00
get-messagetrackinglog -Server “servername” -Start “1/14/2009 11:20:00 AM” -End “2/10/2009 11:20:00 AM” -resultsize unlimited | select timestamp, eventid, source, messagesubject, sender, internalmessageid, {_.recipients}, sourcecontext | export-csv c:msgtrakcsv

Working with Disconnected Mailboxes using powershell

To display mailboxes that are disconnected use the following command.
Get-MailboxStatistics -Server <server> | where { $_.DisconnectDate -ne $null } | select DisplayName,DisconnectDate
Replace <server> with the name of your mailbox server.
This gives a list of the disconnected mailboxes.
To reconnect you use the command below
Connect-mailbox –database <mailbox database name> –Identity <disconnected mailbox name> –User <User to connect to>
 The command below gives list of disconnected mailboxes on a server called Server1
Get-MailboxStatistics -Server “Server1” | where { $_.DisconnectDate -ne $null } | select DisplayName,DisconnectDate

creating report of all exchange mailboxes with associated information

steps to create report of all exchange user mailboxes with associated Names, server names, departments and title
 
(Note, you must have at least exchange recipient management rights to do this)
1. Open Exchange management shell
2. Run the Get mailbox powershell command(see below)
3. Run the Get-user command (see pshell command below). Note that this can take up to 10-15minutes to complete
4. Open MS Access and open the text files to a database and import the text files to respective tables in same database
5. While importing, use fixed width. Name the fields. Choose no primary key
6. After importing, create join between required tables
7. Run query on joined tables

get-mailbox  -ResultSize Unlimited  | ft SamAccountName, DisplayName, ServerName | out-file c:all-EMTmboxes060309.txt
get-user  -ResultSize Unlimited | where-object{$_.RecipientType –eq “UserMailbox”}| ft SamAccountName, FirstName, LastName, Department, Title | out-file c:allusermailboxes060309.txt

How to recover data from an old OST File in Outlook 2007

Issue: User lost calendar data from previous year and wants to recover lost data from an old OST file homed on a different computer
Steps to recover are as follows:
  • Request full access to the mailbox. An Exchange administrator will need to do this
  • Login to network. Open Outlook and create new profile with user information. Do not use auto discovery during setup. Configure manually
  • During profile setup, you will need to have the user’s server name. click on more settings, advanced settings, offline folder settings, click on browse and point to the ost file you need data restored from and click ok
  • Open outlook 2007 and choose the user’s profile you just created
  • You may get this warning message “Outlook is using an old copy of ost file, delete , close outlook and a new one will be created”. Click Ok and Click on File, Work Offline
  • Now export to .PST file by Clicking on File, Import/Export, export to a file, choose personal folder file, select desired folder to export and name the pst file and location
  • Close Outlook, delete the old .ost file. Open outlook, import the .pst file to the user’s folder on exchange server
  • Congratulations. You are done!

Outlook calendar events disappear after some months

issue:  Customer complained that Outlook calendar events disappear after some months
 
2 key things to check as you troubleshoot this:
 
a. autoarchive setting
b. mobile device synchronization
 
Note: Outlook does not delete things from the calendar automatically unless you have configured it to do so. 
 
Resolution:
 
verify autoarchive setting by Right-clicking the Calendar folder , choose Properties.  Select the AutoArchive tab and look to see if autoarchiving is enabled.  If so, disable it.

If AutoArchive is not the issue, confirm is customer synchs with a hand-held device?  That can be a contributing factor.
Mobile devices usually delete the events while the synchronization software ensures event is deleted in Outlook.

User Continually Receives Prompt to Log Into Microsoft Exchange Server

Issue: User is continually receiving a prompt to log into a Microsoft Exchange Server (pop-up window);
Cause: Outlook settings was configured for RPC over HTTPS(outlook anywhere). Outlook anywhere authenticates via Reverse proxy server(ISA server) and would not allow connectivity without valid login credentials. Users on domain do not need to be configured to use outlook anywhere 
Resolution
follow the steps below to resolve issue:
1. In Outlook have user go to Tools -> Account Settings
2. When Account Settings Window opens click the Change Button
3. In lower right corner user should select More Settings
4. When the More Setting Window appears have them choose the Connection Tab
5. Uncheck the “Connect to Microsoft Exchange using HTTP” box located at the bottom.

How to setup rule that enables sent items from shared mailbox show in the sent folder

While in Outlook
Go to Tools -> Rules and Alerts
 
Rules Wizard Pops Up
 
Under Step 1: Box User should select “Move messages from someone to a folder” Under the Stay Organized section
 
User the goes to Step 2: (Box at bottom) ->Click hyperlink “People or Distribution list” link
 
User the goes to Step 2: (Box at bottom) ->Click hyperlink “People or Distribution list” link 
User the goes to Step 2: (Box at bottom) ->Click hyperlink “People or Distribution list” link
 

Type in Name of Shared Mailbox -> Double Click Mailbox Name -> Click Ok

Go back to Step 2:  -> Select “Specified” hyperlink -> Select Sent Folder from Shared Mailbox

Click Ok
Click Finish
Click Apply

Click OK

Enabling LDAP in Outlook 2007

Enabling LDAP in Outlook 2007
To use Outlook 2007 with the domain active directory, you must enable LDAP.
  1. On the Tools menu, click Account Settings… and click the Address Books tab.
  2. Click the New… button. The Directory or Address Book Type screen will appear.
  3. Select the Internet Directory Service (LDAP) radio button and click the Nextbutton. The Directory Service (LDAP) Settings screen will appear.
  4. In the Server Name: field, enter the domain name.
  5. Enable the This server requires me to log on checkbox.
  6. In the User Name: field, enter domainusername
  7. In the Password: field, enter your network login  password.
  8. Click the More Settings… button. The Microsoft LDAP Directory screen will appear.
  9. In the Port: field, enter 636
  10. Enable the Use Secure Sockets Layer checkbox.
  11. Click the Search tab.
  12. Select the Custom: radio button in the Search Base section.
  13. In the Custom: field, enter ou=people, dc=domain, dc=com
  14.  Click the Apply button and click the OK button. You will return to Directory Service (LDAP) Settings screen.
  15. Click the Next button, click the Finish button, and click the Close button.