Author: Steve Man

user cannot find conversation history folder in Outlook 2007

Office communicator integrates with Outlook and stores conversations in a seperate folder. User reported he couldn’t find the folder
 
checked and confirmed there was no OCS integration error
 
Found out conversation history folder was moved inside the task folder. Had to move the folder beneath the mailbox root folder

meeting requests sent to a user gets sent to another outlook user

Issue:
 
user A sends meeting request to user B, user C(in a different department) gets the meeting request even though she was not invited. This only happened when meeting request is sent to user B
 
resolution:
 
Problem was fixed by having user A close outlook, re-open Outlook by typing
 
start, run, Outlook /Cleanrules, close outlook and run Outlook /cleanfreebusy
 
This fixed the problem. User C no longer received meeting requests sent to User B

Sending on Behalf Permission for a Resource Room

Create a Outlook profile for the Resource room(s).

1. Click on Start

2. Scroll to Control Panel
3. Click on Mail
4. Click on Show Profiles
5. Uncheck the Prompt for a profile to be used
6. Click on Add and use the name of the resource room
7. Click ok
8. Put a check in the Manually configure server settings or additional server types
9. click Microsoft Exchange
10. Uncheck Using as Cache Exchange Mode
11. Put in the correct server in the Microsoft Exchange    Server box
12. In the User Name field put in the Resource room name and check name
13. Click Next
14. Click Finish

 
Open the resource room from the drop down room

1. Click on Tool

2. Scroll down to Options
3. Click on the Delegates tab
4. Click Add to add your name
5. Give yourself Editor permissions for the calendar and   Inbox

Import contacts from Excel or Access to Outlook


These are users who keep contacts on an Excel Spreadsheet.
  1. Open Outlook and Click on Contacts
  2. Choose File
  3. Then Import and Export
  4. In the new window that opens, choose Import from another program or file
  5. Click Next
  6. Scroll to the type of Spreadsheet Excel or Access
  7. Click Next
  8. Browse to find the file where you saved
  9. Click Next
  10. Select Contacts (Or the folder in Contacts that you set up if you used a folder)
  11. Click Next
  12. Click Finish

customer’s web mail launches only in lite/basic mode

Issue: customer’s web mail launches only in lite/basic mode

more info: customer is using internet explorer. Customer checked in with admin and he/she checked and confirmed cas mailbox is set correctly

cause: customer had checked the “blind and low vision experience” option. If checkd, users get a very limited version of high-contrast web access, seemingly even more limited than the actual Light mode login. 

 Resolution:  Instructed customer to  uncheck the option, after logging in, under Options -> Accessibility.  The Outlook web Premium mode was back

fixing cas-mailboxes running in lite Mode for web experience

A funny Exchange Cmdlet, and how to fix it: Set-CASMailbox

In Exchange 2007 you can implement Outlook Web Access segmentation both server-side and client-side. The server-side segmentation can be done using both the power of the Exchange Management Shell, and the Exchange Management Console. To disable particular features, you will need the set-casmailbox to do so. Please read on
Issue: User can only run Outlook web access(owa) in lite version regardless of browser used
Solution: I have to use the EMS cmdlet Set-CASMailbox, as is stated in Technet “The Set-CASMailbox cmdlet sets client access-related attributes for Microsoft Exchange ActiveSync, Microsoft Office Outlook Web Access, Post Office Protocol version 3 (POP3), and Internet Message Access Protocol version 4rev1 (IMAP4) for a specified user.”
When running the cmdlet Get-CASMailbox ivancriekinge | fl, I can see that by default all features are enabled:

So, by running the following cmdlet I believe I’m disabling the ability to change my password using Outlook Web Access:Set-CasMailbox ivancriekinge -OWAChangePasswordEnabled:$False
But, it seems that running the specified line, it seems that all features are disabled…
And if you would on the other hand explicitely enable one feature, the result would be the same, all other features would be set to disabled 🙂

Solution = AdsiEdit…
When you check the properties of the mailbox using AdsiEdit, you can see that by running the cmdlet specified above, Exchange has changed the value of the attribute msExchMailboxFolderSet. By default this value is not set for a user, when all features are disabled, the value gets the value of 0.
If we change this value again, the default value would be reinstated.
In order to disable one feature, it’s very useful to first use AdsiEdit, or the Shell and set the value of MsExchMailboxFolderSet to 2147483647. And then, use the Set-CASMailbox cmdlet to disable the one feature wanted.
To use the shell, use the following commands:

To reset the value of the parameter to the default <not set>, just run the following line:
Set-QADUser ‘<domainname>/<OU>/username’ -objectattributes @{msExchMailboxFolderSet=$Null}
To set the value of all properties (starting with OWA) to $True, just run the following:
Set-QADUser ‘<domainname>/<OU>/username’ -objectattributes @{msExchMailboxFolderSet=2147483647}

Value of 2080374783 sets all to true except for ability to change password over the web

Reference:

Ilse, http://www.Proexchange.be, retrieved on November 13, 2008

How to Encrypt email messages

Sending and viewing encrypted e-mail messages requires both sender and recipient to share their digital ID (digital ID: Contains a private key that stays on the sender’s computer and a certificate (with a public key). The certificate is sent with digitally signed messages. Recipients save the certificate and use the public key to encrypt messages to the sender.), or certificate. This essentially means the recipient is given the private key that matches the sender’s public key. Once the parties have shared certificates, sending and viewing encrypted e-mail messages between them is the same as with any other e-mail messages. You can learn about digital IDs here and learn how to get and exchange digital IDs here.

 

Encrypt a single message

  1. In the message, on the Message tab, in the Options group on the ribbon, click the Encrypt Message Contents and Attachments button Encrypt message and attachment.  Note   If you don’t see this button, click the Options Dialog Box Launcher in the lower right corner of the group to open the Message Options dialog box. Click the Security Settings button and in the Security Properties dialog box, select Encrypt message contents and attachments. Click OK and then close the Message Options dialog box.
  2. Compose your message and send it.

Encrypt all outgoing messages
Choosing to encrypt all outgoing messages means, in effect, your e-mail is encrypted by default. You can write and send messages the same as with any other e-mail messages, but all potential recipients must have your digital ID to decode your messages.

  1. On the Tools menu, click Trust Center, and then click E-mail Security.
  2. Under Encrypted e-mail, select the Encrypt contents and attachments for outgoing messages check box.
  3. To change additional settings, such as choosing a specific certificate to use, click Settings.
  4. Click OK twice.

How to get messages sent from Delegates to appear in the Proxy’s Sent Items folder

Overview

When a delegate sends email as a delegate to a Proxy account, sent items are retained in the delegate’s  Sent Items folder.  Use the instructions below to setup Outlook to also keep sent items in proxy’s account

 Step 1: Proxy sets up a Rule to move these messages to their Sent Items

While logged into the Proxy account, a rule can be set up that automatically moves certain messages.  To do this, first select Tools then Rules and Alerts… and then click on the New Rule… button.

 

The Rules Wizard default is to “Start creating a rule from a template”.  The Step 1 default is to “Move messages from someone to a folder” – both of these settings are fine.

 In the Step 2 window click on “people or distribution list” and select the proxy account and all delegates from the address book window that pops up.  Then click on “specified” and select the “Sent Items” folder from the list and then click the OK button.
Click the Next > button.  The top item will be ticked (“move it to the specified folder”).  Do not select any more actions.

 
Click the Next > button.  Check the box next to “except if my name is in the To or Cc box”.

 
Click the Next > button.  Give your rule a name e.g. “Move Delegate Sent Items”.  ‘Run this rule on messages already in “Inbox”’ should be unchecked while “Turn on this Rule” should be ticked.

 

Click the Finish button.  It is important that “OK” or “Apply” are selected from the remaining “Rules and Alerts” window that displays a list of the rules – if “Cancel” is chosen before either of these then the new rule will not be saved.

 
Step 2: Send Blind Copy to the Proxy
When sending a message as a delegate, using the proxy’s name in the “From…” field, you can use the “Bcc…” field within the original message to copy the manager for whom you are a delegate. The proxy for whom you are a delegate will receive a copy of the original message, but the recipient will not see any names that you list in the “Bcc…” field.