Category: Outlook 2010

Wrong photo showing for an e-mail receipent in Outlook 2010

Issue- The wrong photo is showing for an e-mail receipent when a customer tries to send a message. This is only happening sending from her acccount.
 
Resolution- The person sending the message had a local contact with a second e-mail address listed associated with a picture. Deleting the wrong information in the contact resolves the issue

Rebuilding search index

If you search for items in Microsoft Office Outlook 2007 and 2010 and do not receive the results that you expect, the indexing of your Microsoft Windows and Microsoft Office system data files (the search catalog) may not be complete.
Symptoms of an incomplete index include the following:
  • Partial or no search results are returned.
  • Items that you expect to appear based on your search criteria are not displayed.
You can rebuild the search catalog, which restarts the indexing of your data files. The search catalog is a file where all of your Outlook and Microsoft Windows items (data files) are indexed. To rebuild your search catalog, do the following:
  1. Exit Outlook.
  2. In Microsoft Windows, click the Start button, and then click Control Panel.
  3. Do one of the following:
    • Windows Vista Click System Maintenance, and then click Indexing Options.
Note In Classic view, double-click Indexing Options.
  • Microsoft Windows XP Under See Also, click Other Control Panel Options, and then click Indexing Options.
Note In Classic view, double-click Indexing Options.
  1. Click Modify, select the check boxes for the locations you want to index, and then click OK.
  2. Click Advanced.
  3. Click Rebuild.
  4. Restart Outlook

Newly created Distribution group not showing in OAB

Issue: customer created DL and after a day, it still wasn’t showing up in the OAB. Customer is running Outlook 2010 in cache mode
 
Resolution: Advised customer to download address book, but that didn’t work
 
customer closed outlook completely. deleted *.oab files from this directory:C:Documents and SettingsUser ProfileLocal SettingsApplication DataMicrosoftOutlook:
 
customer restarted outlook and was able to find the distribution group in the address book

This email message cannot be delivered because the email address is no longer valid:

Issue: User tries to send email to her email alias, but got this error “This email message cannot be delivered because the email address is no longer valid: User was still able to send the email Resolution: The email alias in the nickname cache file is corrupt. Remove the alias and problem is resolved Follow the steps in the article link below to reset nickname and automatic completion caches in Outlook http://support.microsoft.com/kb/287623

This email message cannot be delivered because the email address is no longer valid:

Issue: User tries to send email to her email alias, but got this error “This email message cannot be delivered because the email address is no longer valid: User was still able to send the email Resolution: The email alias in the nickname cache file is corrupt. Remove the alias and problem is resolved Follow the steps in the article link below to reset nickname and automatic completion caches in Outlook http://support.microsoft.com/kb/287623

Use Outlook in Cache and Online Global Address List

You can use Outlook in cache mode and still have the client access the Global Address Book online:
If you make frequent changes to the offline address book, you may want to modify the way that Outlook computers on your network access the Address Book. You can disable the downloading of the offline address book and force the Outlook computers to use the online Global Address List when they use Cached Exchange Mode.
To do this, add the following registry value to the computers, as appropriate for the version of Outlook that you are running.
Outlook 2010
HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0OutlookCached Mode
Parameter: DownloadOAB
Type: REG_DWORD
Value: 0
Outlook 2007
HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0OutlookCached Mode
Parameter: DownloadOAB
Type: REG_DWORD
Value: 0
 
We highly recommend Cache mode for outlook users for the reasons stated in the blog site below: