Category: Outlook 2007

underline is activated automatically on creating new message

Issue: Customer complained that each time she clicks on New mail message in Outlook, the underline is activated and everything she types gets underlined
 
resolution:
 
To resolve, click on tools, options, mail format, stationery/fonts, Personal stationery
 
under New mail messages, click on Font, underline style, choose none and click Ok, OK and exit options

cannot open Notes in OWA 2007

Issue: customer reported not being able to open notes from OWA 2007, using Internet Explorer
Synopsis: Customer creates a note in outlook 2007. tries to open the notes using external servername from Internet explorer. The error below is displayed, trying to access the note
Exception type: System.Web.HttpCompileException
Exception message: c:Program FilesMicrosoftExchange ServerClientAccessOwaformsCommVaultreadmessage.aspx(35): error CS0154: The property or indexer ‘Microsoft.Exchange.Clients.Owa.Core.UserOptions.ComposeFontName’ cannot be used in this context because it lacks the get accessor
Note that Customer can open this note if using Chrome or Firefox browsers respectively
Workaround Solutions:
The external servername sends traffic through the ISA server. We are trying to figure out a way to resolve this
workaround solution A:
use firefox or Chrome browser
Workaround solution B:
if customer is using Internet explorer, advise customer to use https://externalservername/owa to access webmail
Note: This issue applies to OWA 2007(webmail) users

Junk Mail Error Message- Cannot add to the server Junk E-mail List

Issue: User reported this error message while opening Outlook
 
Error Message: Cannot add to the server Junk E-mail List, you are over the size allowed on the server.  The Junk E-mail Filter on the server will be disabled until your Junk E-mail Lists have been reduced to the size allowed on the server.
 
woul you like to manage your Junk E-mail List now?
 
Resolution:
 
get to a command prompt by Clicking on start, run, type cmd:
 
Outlook /cleanprofile
 
reboot computer
 

Configure Delegate Access in Outlook

Delegate access feature in Outlook is used to grant send-on-behalf rights to an assitant by a mailbox owner. It can also be used to grant permissions as required to these default Outlook folders: inbox, calendar, journal, notes and tasks. Follow the steps below to assign a delegate for any of the default outlook folders:

Assigning delegate access:

  1. First click Tools | Options on the Outlook toolbar
           In the Options dialog box, click the Delegates tab
To add a delegate, click the Add button and select the appropriate person. You can select a delegate from any of the Outlook address lists that are available to you.
     2. After you’ve added the delegate, click OK and then use the drop-down lists shown in  to select the desired permissions for the delegate. The levels of permissions are:
    • None: The assigned delegate is unable to view or modify your calendar, inbox, tasks, contacts, notes or journal.
    • Reviewer (Can Read Items): The assigned delegate is allowed to read items on your calendar, inbox, tasks, contacts, notes or journal.
    • Author (Can Read And Create Items): The assigned delegate is allowed to read and create new items on your calendar, inbox, tasks, contacts, notes or journal.
    • Editor (Can Read, Create, And Modify Items): The assigned delegate is allowed to read, create, and modify items on your calendar, inbox, tasks, contacts, notes or journal.
When assigning delegate access, be careful to assign the appropriate permissions to each delegate. For example, you’ll want to avoid confusion by limiting the number of people who can modify your calendar.
You may also want to assign a delegate to send emails on your behalf without being able to view the owner’s mailbox.

User not receiving meeting requests

Issue: User complained meeting requests were not coming to her inbox
 
 
Cause: Customer had configured only her delegate to receive meeting requests
 
 
Resolution:  In Outlook, Check tools, options, delegates, ensure that my delegates only is not checked. Instead check the button with my delegates only, but send a copy of meeting requests and responses to me (recommended)

How to disable New mail desktop alert in Outlook 2007

Some users want to disable new mail desktop alert in Outlook 2007. This maybe necessary if you don’t want users/customers to see your emails as they trickle in,  while you are in a meeting or presentation.
 
To do so, While in Outlook Click on
 
1. Tools, options, Preferences tab
 
2. Click on email options, under message handling section, click Advanced e-mail options
 
3. Under When new items arrive in my inbox section, uncheck display a new mail desktop alert box
 
4. Click ok, ok, ok and you ‘re done

Use Outlook 2007 to add members to a Distribution List

occasionally, customers request that we create distribution lists.
 
Note:if outlook is in cache mode, customer won’t see DL immediately. If in online mode, the DL is visible immediately.
 
To do so, you will need to find out who the DL owner is.
 
Phase 1
 
use Exchange mgmt console to create the DL.
 
After creation, right click the DL, properties, Group information tab
 
Check managed by and choose the username(owner)
 
Click ok to save
 
phase 2 
 
While in Outlook 2007,
 
Go to Tools, Address book
Type name of the distribution group in the bar and click on Go button
Right click on the group, Click on properties
The owner of the DL is displayed on the left. Only this owner and exchange administrator can add members to this DL
Click on modify members and Add members
Click Ok, Apply and Ok